Student Grievance
Student Complaints/Grievance Procedure
Complaints are defined as any student concern regarding the school programs, services, or staff. A student who has a concern about a school-related issue is encouraged to schedule a conference with the school director to find resolution. If an issue is not resolved to a student’s satisfaction through the conference, the student can file a formal complaint in writing with the School Director who will formally investigate the complaint, take appropriate action, and provide a written response to the student by the 10th business day after the day the formal written complaint is received by member of the school faculty or staff.
Note: a conference with the director is not required before a student files a formal written complaint.
Notification of Complaint to the Texas Workforce Commission
A student who is dissatisfied with the school director’s response can file a complaint with the Texas Workforce Commission:
Texas Workforce Commission Career Schools and Colleges, Room 226T 101 East 15th Street Austin, Texas 78778-0001
Phone: (512) 936-3100
Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at www.texasworkforce.org/careerschools.
Grievance Procedure
A student who has a concern about an alleged violation is encouraged to schedule a conference with the Director of Academics to find a resolution. If an issue is not resolved to a student’s satisfaction through the conference, the student can file a formal complaint in writing with the school’s president and CEO who will formally investigate the complaint, take appropriate action, and provide a written response to the student by the 10th business day after the day the formal written complaint is received by a member of staff.
Note: a conference with the Director is not required before a student files a formal written complaint.
School information
Uplift Trade Academy
School number S6869
Certificate of Approval from the Texas Workforce Commission Career Schools and Colleges
1802 Hydro Dr., Austin, TX 78728
737-344-5444
info@uplifttradeacademy.com
Approved programs: HVAC & Core Construction; Appliance Repair Technician.
